MADAD
In pursuance of “good
governance” initiatives, the Ministry of External Affairs has launched an online
Consular Grievances Monitoring System, named MADAD, on 21 February 2015, to
extend a helping hand to Indians abroad requiring consular assistance. The
Ministry of External Affairs (MEA) and the Ministry of Overseas Indian Affairs
(MOIA) work together to address complaints received through MADAD. All our
Missions and Posts abroad and the MEA’s Branch Secretariats in Chennai,
Guwahati, Hyderabad and Kolkata, have been linked to this portal for consular
grievance tracking and follow-up.
The MADAD online portal represents a qualitative improvement over existing procedures for handling of consular grievances, through online forwarding, filing, tracking and escalation until their eventual resolution. It allows direct registration of the grievances by the members of the public and effective tracking of the entire grievance handling process all the way until the redressal of the grievance.
The MADAD portal deals with grievances referred to the Ministry of External Affairs (MEA) and the Ministry of Overseas Indian Affairs (MOIA), based on their respective mandates.
All Indian Missions and Posts abroad are linked with MADAD.
The MADAD online portal represents a qualitative improvement over existing procedures for handling of consular grievances, through online forwarding, filing, tracking and escalation until their eventual resolution. It allows direct registration of the grievances by the members of the public and effective tracking of the entire grievance handling process all the way until the redressal of the grievance.
The MADAD portal deals with grievances referred to the Ministry of External Affairs (MEA) and the Ministry of Overseas Indian Affairs (MOIA), based on their respective mandates.
All Indian Missions and Posts abroad are linked with MADAD.
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